Chosen Solution

I have recently purchased a store with this phone system. I have recorded a new greeting for line 1 and it is saved in the machine. However, when I call my store, it still plays the OLD greeting, which is not saved anywhere in my system. I can’t delete the old greeting. It’s like a ghost in the machine? So bizarre.

Hi @dayvidday , Here’s the user manual for the phone system. Go to p.60 to view the procedure to record a new announcement message for both line 1 and line 2