Chosen Solution
i have asamsung g7 cell i was locked ot wed. so i took it to att they knew a combiination on my cell well they got it back and put in the dot pattern but idont know i have to use the dot pattern after no uuse of phne after10 min. so i foung the security on settings and i think i tturned it off so i wouled have to do th pattern everytime so now i did a combonation on the cell and on a lght green sceen its got a white block in center withh and aa arrow pointing down and under that its says dowm loading … and under that thry told do not turn off target and thhats where im at can you help they did yesterday put a dot pattern on it and put one in now after 10. it gors to sleep and when iwsnt to use it i have to do the pattern everytime i dont mind now but my cell is still stuck on the light green screen they were able to save everything on my cell but i dont know what they did can you help me im not that great with electronics and i got it stuck about 45min. by now canyou help me, my cell 3 is [phone number removed for privacy] my name is thomas steadman
It sounds to me like the screen you’re referring too is the “Download Mode” screen…. To get the phone out of that mode & start up normally again you need to do the following to restart the phone: Press and hold the “Vol Down”+“Power” Buttons at the same time for about 10-15 seconds until you see the phone shut down then release the buttons. Your phone will reboot & start up like normal
