Chosen Solution
Hi. I have been having really bad reception with my LG G4 recently. Calls sometimes drop but I mostly have issues with texted and mobile date losing signal or not sending or receiving. Does anyone know where the antenna is located and how to fix it?
DiffuseMAVERICK , From a lot of forums I have read it is probably not a antenna issue. You may want to check through the links below before cracking open your phone to check the antenna. Wi-Fi Issues- Potential solutions: From digital Trends link below. You should always start with the easiest potential fix, which is to turn your router off and turn your phone off and then turn them both back on again. Now try going to Settings > Wi-Fi and long press on the network you are trying to connect to, then tap Forget and set the connection up anew. Take a look in Settings > General > Battery & power saving and check that Battery saver isn’t interfering with your Wi-Fi. Check in Settings > General > Smart Functions > Smart Settings and make sure nothing in here is interfering with your Wi-Fi. If you’re connecting to the 2.4GHz band then try 5GHz instead and vice versa. Download and install Wifi Analyzer and check how busy your channels are. You may need to switch to a less crowded channel. Check in with your ISP or router manufacturer and make sure that your router firmware is up to date. If all above fails you have an option to performing a“wipe cache partition” see link #2 or a factory reset(will lose all data not backed up). Turn off the LG G4 At the same time, hold the power off, volume up and the home button After a few seconds, the LG G4 will vibrate once and the recovery mode is started Search for the entry called “wipe cache partition” and start it After a few minutes the process is complete and you can restart the LG G4 with “reboot system now” Hard/Factory reset: Turn on the LG G4. Once you get to the Home Screen go to Menu and then to Settings. Select Backup & reset and then Reset device. To confirm your choice select Erase everything. Last link, tear down guide will show you how to open phone to check antenna, at step 4, 2nd picture. Good luck. I hope this helped you out, if so let me know by pressing the helpful button. http://www.digitaltrends.com/mobile/lg-g… http://recomhub.com/blog/how-to-fix-lg-g… http://www.androidauthority.com/lg-g4-pr… LG G4 Teardown
Hi @ countrygirl_45, Start phone in safe mode and check its’ performance. If it is OK then a downloaded app is the cause of the problem. The trick is to find out which one. If still no good in safe mode, back up your phone, factory restore the phone and check if it works OK. Check in Settings how to backup, factory restore and restore the phone Be aware that a factory restore will erase all your data and downloaded apps, that is why it’s important to do a backup first! If it still doesn’t work properly in factory default mode, as it is still under warranty, return it for a replacement or refund. if it works OK, restore phone using the backup you made, and check the phone again. If it now works Ok then the reset has resolved the problem
That’s often a early warning the phone is going to bootloop soon — at least that was the first thing on mine as it got progressively worse. I also have AT&T for now (I had an AT&T SKU G4) and used it at the time so I assumed it was AT&T being terrible in my area again; I was dead wrong. The phone died with ZERO warning when it got the point it was significantly worse. Yes, I did use it again and found it was the phone but didn’t correlate the bootloop issue to bad signal despite knowing well in advance it’s a known problem. I got lucky and seen my data again, but take this as a warning to brace for failure. This is your early warning on the G4’s to backup your stuff while there’s time before resorting to measures that make people question your sanity (as was the case with me when I heated mine up with a hairdryer). I would grab your data NOW and then migrate it to a new phone while there’s time and then use it as a PDA until it dies.
