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I am able to get into the reboot screen and into the downloading screen but I cannot get into the actual phone don’t know what to do can you guys help

Hi download a official rom from the site ..and install it back to normal..then try again! http://www.youmobile.org/blogs/entry/-Fi… Ray

Download Samsung Smart Switch. Once installed, on top of the tab you will find a “more” option. The first option would be to process an “emergency software recovery”.

How to root of galaxy core prime g361h

Rooting on the android is equivalent of jailbreaking, a mean of unblock operating system so you can install unapproved apps, deleted unwanted bloatware, update the OS, replace the firmware, overclock (or underclock) the processor, customize anything and so on. Rooting on the Samsung galaxy S5 have 4 steps. First, you must download Android root app on the CH play or reputable websites. Download and install One Click Root onto your PC. And then, connect your device. Connect your Android to your computer using a standard USB cable. Next, enable USB debugging. Open “ Develop option” and enable USB debugging. Finally, Run one click root. Run one click root and let the software do the rest. Before rooting, you should uninstall priviate apps which has your personal informations such as bank apps, facebook,… in order to protect your information. After rooting, if the phone doesn’t turn on period, you can try restart the phone or recharge your phone or bring it to stores to repair.

you should take it to the customer service.

Press and hold both the “Power” and “Volume Down” buttons. Do this for about 20 seconds or until the device restarts again. This will often clear the memory, and cause the device to start normally Vi Nguyen Bao Ngoc

Reboot Samsung phone Step 1: Disconnect your Samsung phone by holding down the Power button, the Home button and the Volume Up button at the same time. Step 2: Release the power button until the phone vibrates, keep pressing the rest of the buttons. Step 3: After the Android Recovery screen appears, release the rest of the buttons. Step 4: Use the volume up and down buttons to scroll and the power button to select Wipe Cache Partition. Step 5: Select Reboot system now mode.

You should try doing it again by following these steps. Make sure the Samsung Galaxy Core Prime is powered off completely.Hold down the Volume down key and the Home key and the power button and keep all three buttons pressed until the Samsung Galaxy Core Prime powers up.Providing you have done it correctly it should boot in to Download mode and you press the Volume up key to start Download mode.Connect the Samsung Galaxy Core Prime now to your PC.Run the Odin software you downloaded in step 2.Inside Odin click the AP option (this may be known as PDA in earlier versions of Odin) and browse on your computer to the root file you extracted in step 3.Inside Odin click Start to begin the root process. If these steps fail, you should take it to the customer service.