Chosen Solution

I have a GE Café side by side refrigerator and freezer model CFE28UP3MBD1. When I try to dispense ice, I hear a humming, ice drops from the bucket into the dispenser tube, but the dispenser hatch door does not open. Below is a YouTube link to a video I took of what is happening.  https://youtu.be/F_3gHJt22Ao

When you hear the dispenser motor moving the ice out of the bin, but the ice chute door isn’t opening, the ice chute door assembly is needed.