Chosen Solution

Hi Let me start by saying that if you can figure this out you’re a genius…. I recently cracked the screen of my late 2014 5k iMac and had to shell out on buying a new replacement screen for it. The screen i purchased is this one: http://www.ebay.co.uk/itm/27-Apple-iMac-… I had a local repair shop install the new screen for me and its working fine however there is some weirdness which I can’t for the life of me understand.

  1. When i go to ‘About this Mac>Displays’ it lists the resolution as ‘3840x2160’ instead of 5120x2880.
  2. However when i go to system information in OSX it is listed as a 5120x2880 retina display.
  3. If i go to ‘preferences>displays’ and click the ‘default for this display’ checkbox it switches it to a setting which ’looks like 1080p’. However on my previous screen when you clicked this checkbox it would use ’looks like 2560x1440’.
  4. The scaling options and resolutions are different to what they were with the previous screen. My maximum resolution scaling i can select now is ‘3360x1890’ whereas on my old screen it was ‘3200 x 1800’. ‘2560x1440’ is also now classed as a scaled resolution. Now i know most of this points towards the display not being the same, however it is the same from all the searching i’ve done. There have only ever been two versions of the iMac 5k to my knowledge, the late 2014 one (my one) and the late 2015 one. If the display is not 5k why is it listed in OSX’s system information screen as being 5k ? One thing someone elsewhere mentioned is that 3840x2160 is the maximum supported output for external monitors connected to the iMac 5k… he suggested that perhaps via some bizarre circumstance the mac is thinking it’s an external monitor and thus limiting its max resolution to 3840x2160 ? but then this doesn’t explain why its listed as a 5120x2880 monitor in system information screen. Thoroughly confusing, I honestly don’t understand whats going on and was hoping someone here may be able to shed some light on it all. Here are some images showing what i mean about this mac>displays : http://oi67.tinypic.com/1567mkj.jpg preferences>displays : http://oi65.tinypic.com/2q8byqf.jpg system information : http://oi64.tinypic.com/6fmnit.jpg

Sounds like you got the wrong screen. Apple lists two different P/N’s for this series. You need to use the same manufactures P/N as yours. Hopefully you still have the original screen and can locate the lable on the back side to find the info to cross-check.

I have tried a fresh install of multiple different versions of OSX and the issue remained. I’ve pretty much given up any hope of fixing the issue,

I am having the same problem - screen is showing as a 5K screen with correct serial number in the System report but incorrect in the “About this Mac” Dialogue box. When showing the same image on another IMAC 5K machine and on the incorrect Idisplay machine - machine seems to be working at correct 5k resolution based on scale and size of objects and quality and zoom factor on image…. I think it might need a clean install but if anyone has any suggestions would like to hear them. Have posted both “about this mac” and “system report” cheers Noel https://ibb.co/fQz3MF https://ibb.co/hCEETv Update (03/21/2017) I think its a software support issue for that new monitor type that we have installed and a software conflict - the monitor felt lighter than the old one when I installed it. did you try SwitchResX ? - be interesting to see if new OSx update fixes it - for all physical accounts the screen looks like it is functioning at 5k from what I can ascertain its just not updating the “about this mac” correctly

I just bought a new screen on ebay and it’s as stated above. I got sent a SD B1 when I thought I ordered a SD A2 since the item description listed resolution of 5120x2880 but I only get 3840x2160. Luckily I had not applied any adhesive strips and can return for the correct one at the same price. (from a different seller) A hassle for sure but get the SD A2.

Hi! I have an Late 2015 iMac 5K 2017 3.2Ghz with a broken screen :-(. Does anyone know with model of screen is the indicated for my iMac?