Chosen Solution
Issue description: touch screen randomly become unresponsive for 1-3 seconds then back to normal again, during the period any finger touch will be ignored, but Apple Pencil works fine on it. why I am asking instead of going to Apple store: I did, 2 month ago when my first 10.5” was having the same issue, after grueling battle with genius I was able to get a brand new one (Not repaired), and this one is also getting the same touchscreen issue. what I’m trying to determine: Is it a hardware issue or a software one? How can Apple Pencil works fine while my fingers don’t? Why is it the problem only emerge after one or two months of usage.
I suggest all users who encountered this issue, contact Apple and emphasize the importance of fixing it. I am doing this right now, with a senior Apple worker, and submitting my diagnostic data to them. Yes, it takes a few calls, and each time, you basically tell your story, and wait for them to type it down and submit it. So comparing to stopping by Apple store, this saves a ton of time. I believe it’s the software because this is my 3rd replacement already. My 2nd replacement was much better but still encountered this from time to time. So, I would say, unless Apple releases a new update, there is no way for us to completely get rid of it, only by chances.
Just in case anyone is checking this in 2020. apple admitted this is hardware related if none of the suggested solutions work for you. personally, it became extremely terrible when I use mine against my belly button area. The screen would became totally unresponsive. When holding it and typing in portrait mode, it’s acceptable, 95% of the time it would work fine. some said its software related which could be so true but we have no access to iOS codes so we cannot make any conclusion safely. All I can tell is in landscape mode it happened the most of the time. contact Apple and urge them to replace it for you for free. This is their fault and you should not pay for it. also. Much appreciated if you can make an update to provide helpful feedback. thanks everyone, and stay healthy!
Did you find solution?
I’m using iPad Pro 11 and having exactly the same problem. Is anyone found the solution yet? I have tried all above tips ie. turn off airdrop, Touch Accommodations, even Hard Reset the unit and start fresh. Nothing help !
We have a discussion threat here iPad Pro 12.9 touchscreen is unresponsive from time to time Also I have a thread on Apple forum with another person, but lots information have been deleted by moderator, so I will not put the link here. Basically, it’s been found to happened among almost all non 9.7” iPad Pro. The other guy believe it’s a hardware issue, but I have a different opinion. Most people report this issue after using the iPad Pro for a while, which indicates a high chance of software problem, which I concur as after reinstalling my iPad Pro 12.9 2nd gen LTE under DFU mode, the touch issue improved significantly. Also, I have spotted tons of bugs and issues from my iPhone and iPad use. My iPhone XS has difficult time to rotate screen, there are ghost keyboard after unlocking, my iPad Pro would suddenly change it’s position when I didn’t rotate my iPad, and so many more. Considering iOS 11 has severe issue that Apple has to solely improve the fluency using ios 12, this is not surprised. That being said, ,it’s most likely the cumulated software issue caused this problem, BUT, there is more. When I lean the iPad on my belly in a sitting position and use my iPad, I noticed unresponsive issue. When I touch the iPad with right pointing finger while other fingers touching iPad edge, this issue often happens. This could indicate a hardware quality issue. It works, but its noise resistance is poor. Basically, I am 90% sure this is the case. Whole integrity is not a problem, the inside structure layout is not an issue. Most possible reason: It’s the software’s poor quality combining the touch sensor that caused the issue. I have met replacement iPad Pro that didn’t work at all when I was in Apple store and I have found this issue happening after using my iPad flawlessly for a while. OK, after nagging for this long, what’s the solution? Try to eliminate your carrying static electricity by often touching grounded items. I use the screws on light switches. This would reduce the interference on touch sensor.Backup your documents and photos. Save them to somewhere you can access WITHOUT iPad. Use DFU mode to completely reinstall iOS. Download the iOS for your model from a trustable source, enter DFU mode, shift select restore then select the downloaded iOS firmware. When it’s done, DO NOT RESTORE the backup. It will re-introduce any possible issue. I believe this is the only solution WE COULD DO. Apple has to re-design the whole $@$*!& package to get rid of the problem permanently. However, current Apple won’t give a ssss cuz the issues are only bothering a “small amount” people. My suggestion is: try what I said, figure out a way of minimizing the issue, and move on. This little issue from Apple doesn’t deserve so much attention from you. This will be my last time answering touch issue related question. Have a great one my friend.
Same here for me $@$*!& unresponsive screen ipad pro 10.5
My iPad Sixth generation doing the same thing.
I recently came across this issue on a 2nd gen iPad Pro. I had been having the problem most days, so I attempted to have it looked at the Apple Store. They couldn’t find anything wrong with it, but offered to happily replace it for the cost of a new device. Of course, at the store my iPad played very nicely and I couldn’t reproduce the problem. Once I got home, I tried using the iPad and all was fine up until the point when I brought it back to my workstation. Then, it started acting up again. After several more trials, I noticed that it would act up more frequently in certain areas of the house but not in others. But the most common place was on my stand-up desk, where the power lines conveniently run directly underneath where my iPad usually sits. I don’t have the tools to do a deep dive on this, but I believe the real issue may be electromagnetic interference of sorts. Could be improperly shielded cables or anything in-between. Seems like something worth investigating though.
