Chosen Solution

Hey guys got an issue with an iPhone 7 I just got. it won’t connect to wifi. I am aware of the hardware issue where the button is greyed out but mine is not. It also “sees” my network. But when I try to connect to it I get a pop up with “unable to join the network xxxxx”. And yes, it’s the right password. All other devices work fine with it and if I create a hotspot I can connect it just fine. Any ideas? Thanks!!

Firstly I would reset the network settings if this doesn’t work I would be ensuring that the security setting for your device matches the setting on your wireless router.