Chosen Solution
Received a Keurig 2.0 for Christmas. Used it “2” times, got error message …“use maintenance tool”… Used tool, cleaned it etc and problem persisted. Keurig sent me a new machine. Used new machine for 1 week and am having the same problem. Before everyone starts jumping in about seals and gaskets… I’ve used several different k-cups, this has happened to TWO NEW machines
I had this problem – and found that the problem was with the pods themselves. At first, I assumed it was my coffee maker… after all, how can they screw up a K-cup? I called Keurig tech support…. she walked me through cleaning out the needle, etc. But… the problem continued. She thought that maybe the machine was defective. But, in the process, I noticed that the problem began with a new box of K-cups. With tech support still on the line, I checked my theory… yes… the problem only happened when I used pods from that box of Green Mountain Half-Caf. Since the tech-support experience, I repeated it around a dozen times with that box (of 32 pods). The sludge only occurs with pods from that one box… but never with the others. So, one piece of advice that might work— If you get sludge, clean out the grounds by running a cup of plain water… and then, try a pod from a different box. I’ve had some problem-free Half-Caf boxes in the past, but that one box was a problem.
We have the same problem with a 2.0. So we tried an experiment and put a small strainer under the flow and noticed we got clean coffee till the very end when a bunch of grounds flooded out. We took the foil off the used kcup and found the internal filter was tore allowing the grounds out. The filter seems to be made very thin and tears very easily. The filter is high in the pod and not anywhere near the needles. This was with the mc cafe pods, 2 different boxes bought weeks apart.
Same problem with “two” 2.0 Keurigs. Only with Green Mountain Half Calf and the McCafe. I had purchased the 48 count box of Half Calf, but the McCafe was the 10 count. I gave up on the McCafe, but I’ve never had any trouble with the 12 pack boxes of Half Calf. Maybe the 48 count was old or something. Still filtering the grounds out of the Half Calf until I run out. Going to stay with the 12 count Half Calf in the future.
I had the same problem I use that orange little thing didn’t work use the needle didn’t work and then I decided I’m going to try some baking soda and vinegar and I just sprinkle baking soda in there and then poured vinegar on it and it took it out
My husband uses Folgers and has no issues. I use McCafe and mine make a mess. I bought one of those k-cup universal reusable filters. I open my k-cups and dump them into the filter and no issues. It’s a bit more work but at least I don’t have to pitch the remaining of the 48 count box!
